Eshnav Information Systems provides 24/7 support, including call-backs (in Hebrew) in less than four hours for any service call.
A team of Eshnav experts accompanies the client throughout the process of planning a solution, its implementation and product training, as well as providing support in case of malfunction.
- The support team is certified by IBM as Premier Partner to provide Level 1 and Level 2 support. In the event of a software malfunction that requires intervention of the vendor, Eshnav will initiate a direct contact with the vendor and manage it with full transparency.
- The support team has specific expertise and years of experience in the field of data protection - from planning the solution through implementation and customer training, to periodic testing of the infrastructure and support in the event of malfunctions..